Refund and Returns Policy

Effective Date: 1st June 2024

Introduction

At Roselle General Trading, we are committed to providing our customers with the highest quality products. We understand that there may be occasions when you need to return or seek a refund for perishable goods. This policy outlines the conditions under which refunds and returns are accepted.

1. Eligibility for Refunds and Returns

Due to the perishable nature of our products, we can only accept returns and issue refunds under the following conditions:

– *Damaged or Spoiled Products*: If you receive a product that is damaged or spoiled, please contact us within 24 hours of receipt. Provide a detailed description of the issue and, if possible, include photographs of the damaged or spoiled product.

– *Incorrect Orders*: If you receive the wrong product, please notify us within 24 hours of receipt. Ensure that the product remains unopened and in its original packaging.

2. Non-Returnable Items

We cannot accept returns or provide refunds for the following:

– Products that have been opened or partially consumed.
– Products that were not stored or handled according to the recommended guidelines.
– Products for which the return request was made more than 24 hours after receipt.

3. How to Request a Refund or Return

To request a refund or return, please follow these steps:

1. *Contact Us*: Email our customer service team at returns@rosellegeneraltrading.com within 24 hours of receiving your order. Include your order number, a description of the issue, and any relevant photos.

2. *Assessment*: Our team will review your request and may contact you for additional information or clarification.

3. *Return Authorization*: If your request is approved, we will provide you with a return authorization and instructions on how to return the product, if applicable.

4. Processing Refunds

Once we receive your return (if applicable) and verify the condition of the product, we will process your refund. Refunds will be issued to the original payment method within 7-10 business days. You will receive a confirmation email once your refund has been processed.

5. Shipping Costs

If the return is due to our error (e.g., incorrect or damaged product), we will cover the return shipping costs. For all other returns, the customer is responsible for the return shipping costs.

6. Contact Information

For any questions or concerns about our Refund & Return Policy for perishable goods, please contact us at:

Email: returns@rosellegeneraltrading.com
Phone: 0333 015 0860
Address: Globe Park, Unit 1 & 2, Moss Bridge Rd, Rochdale, OL16 5EB

7. Changes to This Policy

We may update this Refund & Return Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about our procedures and your rights.

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This policy aims to ensure transparency and fairness in our refund and return process for perishable goods. If you need any further adjustments or additional information, please let me know!